At Stella Blue, we work hard to ensure you are receiving the freshest, highest quality coffee possible. If there is physical damage to the package or you feel it is unsafe to consume, bags of coffee can be returned for equal exchange of the same blend (or a similar blend of equal or lesser value) within 14 days of purchase. Products must be unused and in the same damaged condition you received it. It must also be in the original packaging.
Coffee, at this time, cannot be returned for credit or refund. If you require further assistance, please email email@example.com.
Clothing, apparel and accessories can be returned up to 30 days from the date of purchase for store credit, a refund, or a replacement, unless otherwise noted.
Final Sale Items
Please note, coffee (grounds, beans and pods), subscribe & save orders, Coffee Club orders, sale items, items that ship direct from manufacturer (Fellow®) and items made on-demand are marked FINAL SALE. These products are not eligible for refunds, exchanges, or store credit. Please carefully review all product details, including the products shipping & returns description and all sizing information prior to purchasing.
How to submit a return request?
To submit a return request, please send an email to firstname.lastname@example.org with the following information:
- Order number
- The product(s) you wish to return
- A brief summary of your reason for return
- If you wish to return this product for a full refund, exchange or store credit
If your return is accepted, we will send a prepaid shipping label with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
✓ The cost of return shipping is $5.00 for any number of items and will be deducted automatically from your refund. No refunds on shipping fees.
✓ Once we receive your item, we will inspect the return and refund the purchase amount to the original form of payment or issue store credit to your email on file. Refunds are processed within 1-3 business days of us receiving your items. We will also notify you of the approval or rejection of your refund. Please remember it can take 5-10 business days for your bank or credit card company to process and post the refund.
✓ We reserve the right to limit returns and to track returns initiated from the same customers or shipping addresses. If we believe that a customer has been or is likely to take advantage of our return policy, we reserve the right to deny returns to any customer.